Counts who is waiting
An area drawn around each queue gives the number of people waiting there right now — queue length counting per checkout.
Vicodis Queue: queue length and waiting time on the camera
Vicodis Queue turns an Axis camera into a queue monitoring camera for up to four checkouts. It shows how many people are waiting at each one, estimates the waiting time and calls for another checkout when the queue grows — without following anyone.
- Up to four checkouts or counters per camera
- Queue length and estimated waiting time, live
- Alarm on waiting time or queue length
Checkouts · live
Checkout 12 waitingapprox. 1 min
Checkout 25 waitingapprox. 4 min
Checkout 30 waitingno waiting
Waiting now7Avg wait today2 minServed today1,046
The add-on
What Vicodis Queue does
Queue is an add-on to the Vicodis Visitor Counter base licence. Instead of a doorway, the camera watches the checkouts — queue management without tracking, without images and without a server.
Estimates the wait
A line at the checkout exit counts every customer served. From both figures, Vicodis estimates how long a new customer has to wait.
Calls for help
When the waiting time or the queue gets too long, a checkout queue alarm switches a lamp, a siren or a message to your staff.
Per checkout
One area and one line per checkout
For every checkout you draw two things in AXIS Object Analytics: an area that covers the queue, including the customer being served, and a counting line where customers leave the checkout. In Vicodis you give the checkout a name and select both by name.
One camera handles up to four checkouts. Where several counters share one waiting area — a citizens’ office or a ticket hall — the area covers the waiting zone and the line sits where people move on to the counters.
Setup · checkout 2
Area “Checkout 2 queue”people waiting
Line “Checkout 2 exit”customers served
Layoutcheckout or waiting area
Alarmfrom 5 min waiting
The method
Waiting time estimation without tracking
Nobody is followed from the end of the queue to the till. Vicodis divides the number of people waiting by the number served per minute over the last quarter of an hour. Six people waiting and two served per minute give approx. 3 minutes. If a checkout slows down, its estimate rises by itself — nobody has to enter a service time.
The figure is always shown as an estimate. When a queue is empty the display says so, and when nobody has been served for several minutes while people wait, it shows that the checkout may be unstaffed.
People waiting6
Served per minute÷ 2
Estimated waitapprox. 3 min
Alarm
Checkout queue alarm
You choose what triggers the alarm: the estimated waiting time, the number of people in the queue or people waiting at a checkout where nobody is served. A short delay keeps a single busy moment from setting it off.
The alarm can switch a camera output, an Axis siren and light or an HTTP device such as a relay, and the full-screen view can play a sound. The same figures reach screens and your own systems through the people counting API.
No waitingqueue empty
approx. 4 mingetting longer
Open checkoutalarm threshold reached
History
Waiting times per hour and day
Live figures help at the moment; the history helps with planning. Vicodis keeps the queue figures on the camera and shows them the same way as entries and exits.
Full-screen view
One tile per checkout with people waiting and estimated time, for a monitor at the information desk or in the back office.
Calendar and day detail
Average waiting time and customers served per hour, day and month, checkout by checkout.
Reports and CSV
Any period as CSV or PDF, and scheduled email reports through your own mail server.
Mounting notes
Positionbeside or in front of the checkouts
Queue in viewfrom the last person to the till
Panoramic cameraqueues in the ring, not at the edge
Objects countedpeople only
On site
Where the camera goes
The camera needs to see every queue from its end to the till, plus the exit line. It usually hangs beside or in front of the checkouts rather than directly above them. A panoramic camera can watch several checkouts at once, as long as the queues lie between the centre and the edge of its image.
We check the camera position with you before installation. The general rules for mounting are in installing and aiming the camera.
Licensing
Add-on licence
Queue is an add-on to the base system, paid once and bound to the camera that watches the checkouts. All figures are on prices for Vicodis.
Base licence on the camera
Every camera runs the Vicodis Visitor Counter base licence.
Queue on top
The Queue add-on unlocks checkouts, waiting times, the queue alarm and the queue reports.
No running fees
No subscription, no cloud charges, no fee per checkout.
FAQ
Questions about Vicodis Queue
01
How is the waiting time calculated without tracking?
Vicodis divides the number of people waiting in the queue area by the number of customers served per minute over the last fifteen minutes. Nobody is followed or recognised. The result is an estimate, shown as approximate minutes, and it adjusts by itself when a checkout becomes slower or faster.
02
How many checkouts can one camera watch?
Up to four. Each checkout needs an area around its queue and a counting line at its exit, both drawn in AXIS Object Analytics. How many checkouts fit into one camera image depends on the lens and the mounting position, which is why we check the position with you before installation.
03
Can the system tell staff to open another checkout?
Yes. The queue alarm triggers on the estimated waiting time, on the queue length or when people wait at a checkout where nobody is served. It can switch a camera output, an Axis siren and light or an HTTP device, and the full-screen view can play a sound for the staff.
04
Are customers recorded or identified?
No. The camera analyses the image internally and reports only how many people stand in each area and how many crossed the exit line. Vicodis stores these numbers, never images, faces or tracks. That keeps queue monitoring as anonymous as the entrance counting in the base licence.
How many visitors does your entrance really have?
Tell us your camera model or your project — we check compatibility and come back with a concrete proposal.